The Effective Administrator is a 2 day course running on 17th and 24th November 2011.
Courses will be run throughout the year. Dates to be confirmed.
This training course can be delivered on site.
Introduction
Administration is often limited to computer and administration skills. This two day course highlights the importance of organisational skills in the administration role and aims to improve the participant’s organisation, communication, personal and professional effectiveness.
Delegates attending this course will improve their skills in Communication, Assertiveness, Time Management and Team Working.
Course Content
Day 1
Communication Skills
• What does an effective communication consider?
• Barriers to effective communication
• Elements of effective communication
• The impact of non-verbal communication
• Active questioning and active listening
Assertiveness
• What being assertive really means
• How to achieve "win/win" situations
• Saying No is an option
• Dealing with "put downs"
• Key learning points and action planning from Day 1
Day 2
Time Management
• Why bother with time management
• What wastes your time
• Importance of task prioritisation
• 4D model of time management
• What else can be done to help achieve deadlines?
Team Talk – the need for effective team working
• What makes an effective team – identifying the benefits of team working
• Recognise the stages in team development and individual that emerge within teams
• Evaluate the effectiveness of teams in which you work
• Key learning points and action planning from Day 2
Suitability
New and experienced administrators without formal training or in need of a refresher. Office managers, administrators and office support staff who need to deepen their understanding of the administration function.
Assessment
There is no formal assessment of this course.
Candidates will receive a Leek College Certificate of Attendance.
Duration
2 days (9:30am - 4:30pm)
Course notes and / or manuals are provided
Progression
Effective Business Writing
Professional Telephone and email Techniques
Minute Taking with Confidence
This training course can be delivered on site.
Certificates will be despatched up to 6 weeks* following the course.
For information on prices and dates available please call: 08456 250 250 or email.
*depending on the awarding body